I’ve spent 18 years working for myself as a mortgage broker, and in that time I’ve come to know how to best support clients as they go through the lending process. It’s about more than just a sharp home loan rate, it’s about becoming a part of the client’s financial team and helping them to identify financial opportunities that they might not see themselves.
I also saw the value (for the client and for our team) in staying in regular contact with clients to make sure their loans are working for them and their financial situation.
While I started in the industry with a major lender, after 2 years I became a broker where I could access a range of lenders and could match my clients with the best products to suit their needs.
I genuinely love helping my clients into their properties, or helping people to refinance to adjust to their circumstances. I really enjoy coaching people along the way with tips and habits to help them pay off their loan quicker or identifying other financial opportunities that they might think is applicable to them.
Education is critical, and over the years I’ve become a financial coach of sorts, showing clients the importance of budgeting and financial management and how it can benefit their financial wellbeing in the long term. My biggest recommendation is to write down your financial goals (1-3 years goals and 3-5 years goals) and patiently work towards them. It’s the small things that make a big difference.
I also really value staying in touch with clients over many years, seeing them through different life stages and helping to adjust their lending to suit each new stage.
When I’m not working with and for my clients, I love keeping fit, spending time with my young family, supporting my local football club and catching up with friends/family – and watching my beloved Glasgow Celtic play either on TV or live back in my country of birth, Scotland.