TRACY GUINANE

Client Service Manager

tracy-guinane

Bio

My background includes over 15 years in customer service, administration and case management as well as 8 years in the finance industry.

I love working in the mortgage industry because I believe in the great Australian dream to purchase your own home. I love working with our customers on their journey to independence.

The finance industry is fast-paced, innovating and at the forefront of technology, and I find it rewarding and challenging.

I work with our clients to provide regular communication and updates throughout the loan application process, and offer guidance and assistance with completing all of the necessary documentation. I advocate on our customers’ behalf, liaising with lenders and solicitors and I aim to provide a service that results in a smooth customer experience.

My best financial tip? It’s not mine but one I borrow from Warren Buffet – “Don’t save what is left after spending, but spend what is left after saving.”

Outside the office I’m a mother and stepmother of three with four grandchildren.   In my down time I enjoy spending quality time with family and friends, focusing on fitness, cooking and exploring new food places.